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You may book a routine appointment up to 4-6 weeks in advance with a GP or Nurse. These appointments should be used for routine problems such as follow ups and other routine problems which don't require an urgent appointment on the day. Please note that due to the current COVID-19 availability can vary.
Routine appointments are normally 10 minutes long. However, it's important to note that some appointments may over run. This will sometimes mean you wait longer than your stated appointment time. We always do our best to run on time, however, due to the nature of medicine, this isn't always possible. Please remember than it may be you next time that requires slightly longer.
These appointments are called "Triage" appointments. A member of the urgent care team will aim to call you back within 2 hours and discuss your problem over the phone. However this may be longer if the clinician is dealing with an emergency. In 80% of cases, they will be able to deal with your issue over the phone and prescribe medication should it be appropriate.
In cases where the urgent care team believe they need to see you, you will be asked to come to the surgery either that morning or in the afternoon. A member of the urgent care team will then see you. These appointments do not have pre-defined times associated with them and you will be called in according to your clinical need.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.