Dartmouth Medical Practice

Tel: 01803 832212

Contact us

Complaints

  • How to complain

    We hope that most problems can be sorted out easily and quickly, often at the time that they arise and with the person concerned. If your problem can not be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

    Complaints should be addressed to the Practice Manager. Alternatively you may ask for an appointment in order to discuss your concerns. You can use the complaints form provided on this website should you wish. Alternatively, you can pick up a complaints pack from reception.


    What we shall do

    All complaints will be acknowledged within two working days and will initially be dealt with in-house. Our aim is to have looked into your complaint, usually within ten working days of the date when you raised it with us. We shall then be in a position to offer you an explanation.


    Complaining on behalf of someone else

    Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. We require a note signed by the person concerned, unless they are incapable (because of illness) of providing this.


    Complaining online

    You can if you wish use our suggestions and complaints form on this website in the patient toolbox section to make a complaint or suggestion.


    If you are not satisfied

    The practice management team hope that if you have a problem with the service you have received, that you will use the Practice Complaints Procedure.

    However, if you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact NHS England

    NHS England
    The Complaints Manager
    PO Box 16738
    Redditch, B97 9PT

    england.contactus@nhs.net
    Telephone: 0300 311 22 33 – Mon to Fri 8am to 6pm


    Complaints regarding other NHS services

    For all complaints, comments, advice and support relating to community services and secondary care and for general advice relating to NHS services, please contact the Clinical Commissioning Group's patient experience team.

    Patient Experience
    FREEPOST RTEZ-YHRC-RZKZ
    Pomona House
    Torquay
    TQ2 7FF

    01803 652578
    patientfeedback.sdtccg@nhs.net